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Shopping Made Easy We have a variety of easy ways for you to shop, depending on your needs and shopping preference. For example, you can browse our home page, which always displays the most popular gift ideas, or you can use our Product Search Section to shop. It's divided into four categories for your shopping convenience. Product Search Sections:
How to Place an Order Once you've selected the perfect gift, placing an order is easy. Just click "Add to Cart" and your item is added to your Shopping Cart. The Shopping Cart lets you make multiple purchases of different gifts that can be sent to multiple addresses. At this point, you can either "Continue Shopping" or "Checkout."Do You Have a Personal Account? Once you're ready to checkout, you're asked if you have a personal account. If you do, but have not yet signed in, select the checkbox "Use My Account For Speedy Checkout" to login and access your stored information. Note: You don't need a FTD.com Personal Account to place an order.Secure Order Processing Order processing is encrypted for all customers who have browsers that are capable of transmitting or receiving encrypted data. If your Web browser doesn't support encryption, you may simply place your order by phone (800-SEND-FTD promotion code 19139).Personal Account Customers If you have a FTD.com Personal Account, billing information is automatically entered onto the order form. Recipient information is also entered if you select a name from your online address book. Also, you can be reminded about this occasion again through our Reminder Service and calendar. Open a FTD.com Personal Account today and enjoy the benefits!Use Your Address Book FTD.com Personal Account customers who have entries in an online address book can select a recipient's address and have the information automatically filled into the order form. If the recipient is not listed, remember to add the person to your address book when you enter the recipient's information.Confirming Your Order After you complete the order form and click "Continue," a page appears with the information you've entered and the details of your order. If the information is accurate, click "Place Order." If changes need to be made, select the appropriate link: Edit Billing Info, Edit Delivery Info, Edit Gift Message, Edit this product, Edit Add Ons or Add Balloons, Bears, Chocolates, or a Greeting Card to your gift. Then make the corrections, re-verify your information, click "Continue," and finally "Place Order."Once you submit your order, an instant acknowledgment page is returned that includes your total charges and your order number. Please print the acknowledgment page for your records. You'll receive e-mail from FTD.com within a few hours of order placement. This confirms that we have received and accepted your order. Payment Options We accept Paypal, Bill Me Later and all major credit cards including:
Credit Card Process FTD.com bills your credit card at the point of sale to ensure that the gift you've chosen will be reserved until delivery.Once you click "Place Order" in the check-out process, FTD.com will attempt to secure authorization on your credit card. If there is a problem securing this authorization, you'll be notified and prompted to use another credit card. Paypal Process FTD.com charges your Paypal account at the point of sale to ensure that the gift you've chosen will be reserved until delivery. If there is a problem securing this authorization, you'll be notified and prompted to use another payment method.Bill Me Later Process Order now, pay later! Fast and easy, Bill Me Later offers an extra level of security, since there's no physical card or card number to use when making a purchase.Service Fees
Shipping Charges
Taxes - Will be added to all orders being delivered to Illinois, New York, New Jersey, North Dakota, Texas, Arkansas, Georgia, Connecticut, California and Florida. Reimbursement of GST costs will apply to Canadian orders. Cancellations Returns Flowers & Perishable Products Specialty Gifts Please note that we can refund shipping costs only if the return is a result of our error. Otherwise, you will receive a full refund for the cost of the specialty gift item, but the original and return shipping cost will not be refunded. To return an item, please call us at 1-800-SEND-FTD (1-800-736-3383). We'll notify you via e-mail of your refund once we have received and processed the returned gift item. You can expect a refund, in the same form of payment originally used for purchase, within seven to fourteen days of our receiving your return. |
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