NURSE HOTLINE
Good health starts with asking questions and knowing where to go for the answers. Nurse Hotline offers toll-free access to experienced registered nurses, 24 hours a day, 365 days per year. Our hotline nurses are an immediate, reliable and caring source of health information, education and support. Our nurses provide information based on physician-approved guidelines, including:
- General information on all types of health concerns
- Answers about medication usage and interaction
- Translation services for non-English speaking callers
- TTY/TTD access for the hearing impaired
- Computerized record keeping system
- Medical Director on staff
Better-informed, healthier individuals are key to reducing healthcare costs. Nurse Hotline gives you necessary information to help with healthcare. In addition to preventing unnecessary emergency room visits, you receive quick, sound medical information from trained RNs.
STATISTICS
"About 40% of all callers to our Nurse Hotline provider were redirected from their initial inclination to go to the Emergency Room."
- Intellicare, 04/2010
"Tylenol is the drug most commonly prescribed during emergency department visits."
- Center for Disease Control, 04/2010
"10 percent of all hospital admissions are the result of patients failing to take prescription medications correctly."
- The National Council on Patient Information and Education, 12/2009
NURSE HOTLINE FAQs
Q. How does this benefit work?
A. Nurse Hotline offers toll-free access to experienced registered nurses, 24 hours a day, 365 days per year. The nurses are an immediate, reliable, and caring source of health and medical information, education, and support.
Q. Are members charged every time they utilize the benefit?
A. No. Members may use the Nurse Hotline as much as they need without worry of being charged over and above the membership fee.
Q. What issues would prompt a call to Nurse Hotline?
A. There may be a time when a member or family member is sick and in need of some expert medical advice without having to see a physician. Nurse Hotline can provide valuable medical information on over-the-counter drugs that may be helpful.
Q. Can members receive general health information through the Nurse Hotline benefit?
A. Yes. Members can call and utilize a Health Library with over 400 topics that have fax-on-demand capabilities. These topics cover such areas as cancer, heart disease, depression, etc.